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Our Process

Using a series of strategic "building blocks", we structure our process to maximize resources and flexibility, and deliver optimum results throughout all levels of your organization.

From planning through to implementation, North Star professionals provide ongoing coaching and feedback, as well as online support to ensure proper preparation and follow-up to live components.

The North Star process includes the following stages:


1. Review Business Objectives - to gain a clear understanding and consensus of your corporate strategy and objectives

2. ROI Baseline Assessment - to gain an understanding of your organization's current situation and develop the appropriate baseline measurements

3. Gap Analysis - to identify the "gaps" between your objectives and your current situation; to identify and prioritize projects and resources

4. Coaching Strategy and Implementation - develop and deliver a customized coaching program that ensures scalability and sustainability from the top down, including people development programs and train the trainer sessions.

5. Pilot Program - includes identifying and training key pilot group members to measure results, gather and incorporate feedback, and revise the program where needed prior to full roll-out.

6. Roll-out - combines customized workshops, in-person and teleconferencing support, team and individual coaching, and online modules